Shipping policy

Thank you for shopping with SneakerOutlet. We are committed to providing you with high-quality products and excellent service. The following policy outlines our shipping procedures and timelines.

Processing Time

  • Orders are processed within 1 business days (excluding weekends and holidays) after receiving payment confirmation.

  • During high-demand periods, processing times may be extended. Customers will be notified of any delays.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times:

    • Standard Shipping: 5 to 7 business days

    • Expedited Shipping: 1 to 3 business days

    • International Shipping: 9 to 15 business days

  • Please note that delivery times may vary based on your location and external factors beyond our control.

Shipping Carriers We use the following carriers to deliver your orders:

  • Evri

  • Royal Mail

  • DPD

Order Tracking

  • A tracking number will be provided via email once your order has shipped.

  • You can track your order using the provided tracking number on the carrier’s website.

International Shipping

  • We currently do ship internationally.

  • International customers are responsible for any customs duties, taxes, and import fees applicable to their country.

Shipping Address Accuracy

  • Please ensure that your shipping address is complete and accurate before placing an order.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Damaged Packages

  • We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier for assistance.

  • If your package arrives damaged, please contact us at sneakerouletcustomer@gmail.com within 1 day of delivery with photos of the damaged item and packaging.

Returns & Exchanges

  • For information on returns and exchanges, please refer to our [Return Policy].

If you have any questions or concerns about our shipping policy, please contact us at sneakerouletcustomer@gmail.com

Thank you for choosing SneakerOutlet!